Account deletion

Delete your ASAL EXCHANGE account

App: ASAL EXCHANGE Package: com.applications.asal Last updated: 20 August 2026

This page explains how to request permanent deletion of your ASAL EXCHANGE account and associated personal data. It is provided to meet Google Play and App Store requirements for apps that offer account creation.

Deletion is irreversible. After completion you will lose access to balances, history, and account features linked to that phone number.

What gets deleted

Account profile (phone number, display name, public user ID)
Authentication credentials associated with the account
Face-verification / KYC images stored for your account (where applicable)
Payment proof images linked to your account (where applicable)
In-app profile settings and supportable personal identifiers

What may be retained (limited & lawful)

Transaction and financial records required for fraud prevention, audits, disputes, tax, or legal compliance
Anonymized / aggregated analytics that no longer identify you
Records needed to prevent abuse (e.g. blocking re-registration after serious fraud)

Retained records are kept only as long as necessary for those purposes and are protected under our Privacy Policy.

How to request deletion

You can request deletion without needing to keep the app installed.

Send a deletion request by email to support@asal.so or WhatsApp +252 610 595 324.
Include verification details: registered phone number (E.164, e.g. +25261xxxxxxx), public user ID if you have it, and the message: “Please delete my ASAL EXCHANGE account.”
Confirm ownership if we ask for an OTP or additional check to prevent unauthorized deletion.
We process the request and confirm by email/WhatsApp when deletion is complete.

Email deletion request

Processing time

We aim to acknowledge requests within 2 business days
We aim to complete deletion within 30 days (often sooner)
If legal retention applies to some records, we will tell you what remains and why

Before you delete

Withdraw any available balance you wish to recover (subject to app rules and limits)
Export or screenshot any receipts you may need for your own records
Cancel pending transactions where possible

Outstanding disputes, chargebacks, or compliance holds may delay full erasure of related records.

In-app path (if available)

Where supported in the app, you may also open Profile → Help & Support and request account deletion. Web/email/WhatsApp requests on this page remain valid even if you uninstall the app.

Contact

ASAL EXCHANGE Support
Email: support@asal.so
WhatsApp: +252 610 595 324
Privacy Policy: /privacy-policy